Wednesday, December 07, 2005

Bad Days

Some days, the plugs just won’t go in.

There are a few scenarios that plug setting can play out.

The best ending: plug successful set in 1 attempt and patient says you are good.

The worst ending: plug failed to go in despite multiple attempts, patient hates you and complains loudly (screaming in pain is even worse as every other patient now knows you as the ‘boo-boo shooter’).

Then there are the in-betweens:

1) Successful plug but requiring multiple attempts, patient slightly grouchy but who cares, you got the plug in.

2) Failed plug but patient is still so understanding. You apologise but patient says it’s all right.

Today, I was the latter.

Makes me feel really bad for failing.

The thin line between the worst ending and my situation is probably all PR (public relations). Read Geraldine’s account.
Making sure the patient understands why you failed and apologizing for causing pain to the patient helps to ensure the worst ending is avoided.

Dr Tan said: “It’s okay to have bad days. Just don’t let it get into a downward spiral.”

Tomorrow will be a better day.

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